Refund and Returns Policy
At Double Phoenix Games, we strive to ensure the satisfaction of our customers with every TCG product purchased. Please read our refund and return policy carefully before making a purchase:
1. Refund Policy
a. Defective or Damaged Items: If you receive an item(s) that is defective or damaged upon arrival, please contact us within [7 days] of receiving the item. We will gladly provide a full refund or replace the item at no additional cost.
b. Incorrect Item Received: In the event that you receive an incorrect item(s), please reach out to us within [7 days] of delivery. We will arrange for the return of the item and either issue a refund or send the correct item, including covering any return shipping costs incurred.
2. Return Policy
a. Change of Mind: We understand that preferences may change. If you decide to return a trading card game single for reasons other than damage, defect, or receiving an incorrect item, please notify us within [7 days] of receiving the item. Returns for change of mind are accepted, provided that the item remains unopened, unused, and in its original condition and packaging. Return shipping costs in these instances will be the responsibility of the buyer.
b. Return Process: To initiate a return, please contact our customer service team at [doublephoenixgames@gmail.com]. Upon authorization, securely package the item and send it back to us. Once we receive the returned item and verify its condition, we will process the refund within [5 business days].
3. Exclusions
a. Opened or Used Items: Products that have been opened, used, or are not in their original condition and packaging are not eligible for returns unless they are defective or damaged upon arrival.
b. Non-Returnable Items: Certain items may not be eligible for return due to their nature. These include items sold as part of special promotions, clearance, or final sale items.
4. Contact Us
If you have any questions or concerns regarding our refund and return policy, please contact us at [doublephoenixgames@gmail.com]. We are committed to ensuring your satisfaction and will do our best to address any issues promptly.
5. Discretion to Deny Refund
a. Reasonable Cause: [Double Phoenix Games] reserves the right to deny refund requests if there is reasonable cause to believe that the request does not align with the terms outlined in this policy. Such cases may include, but are not limited to, instances of suspected misuse, fraudulent claims, or returns that do not meet the criteria specified in sections 1 and 2 of this policy.
b. Communication and Explanation: In the event of denying a refund request, we will communicate the reasons for our decision to the customer. We are committed to providing transparent and fair reasoning for any denial of refund requests that fall outside the outlined policy.
c. Discretionary Assessment: Each refund request will be assessed on a case-by-case basis. Our decisions regarding refund denials based on reasonable cause will be made at our discretion.
Note: [Double Phoenix Games] reserves the right to amend or update this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.